1. Do not connect the USB cable yet — wait for the installer to prompt you
2. Run the Full Feature Software installer from your Downloads folder as Administrator
3. When the wizard asks for connection type, select USB
4. When prompted, connect the USB cable from the printer to your computer
5. Windows will detect the printer — the installer completes automatically
6. Print a test page to confirm the USB connection is working

⚠️ Note: USB connections only allow printing from the one connected computer. For printing from multiple devices, use Wireless setup instead.

1. Locate the two phone ports on the back of the OfficeJet Pro — labeled 1-LINE and 2-EXT
2. Connect a standard phone line cable from your wall telephone jack to the 1-LINE port (this is the main fax line)
3. If you also have a telephone handset, connect it to the 2-EXT port
4. If you have a DSL internet connection: install a DSL filter on the phone line before connecting to the printer — without this, fax calls will fail
5. Do not use a phone line splitter — connect the printer directly to the wall jack for best fax reliability

1. On the OfficeJet Pro touchscreen, tap Fax from the home screen
2. Tap Setup (or the gear icon), then tap Fax Setup Wizard
3. Enter your fax number using the on-screen keypad
4. Enter your fax header name — this appears on every fax you send (usually your name or business name)
5. Set Answer Mode: tap Auto Answer > On if you want the printer to automatically receive incoming faxes
6. Set Rings to Answer: choose how many rings before the printer picks up (2–4 rings is typical)
7. Tap Fax Test from the Fax Setup menu to run an automatic test — it will print a report confirming whether the fax line is working

1. Place the document face-up in the Automatic Document Feeder (ADF) tray on top of the printer, or face-down on the scanner glass
2. On the touchscreen, tap Fax
3. Tap Enter Fax Number and dial the recipient’s fax number (include area code and 1 for US numbers if required)
4. Tap Send Fax — the printer dials and transmits automatically
5. A confirmation page prints when the fax is sent successfully

1. Open HP Smart App and check ink levels — replace any empty cartridges
2. Go to Settings > Printers & Scanners — confirm OfficeJet Pro is set as Default Printer
3. Open the print queue and cancel all stuck or pending jobs
4. Restart your OfficeJet Pro and computer completely
5. Try printing a Test Page from Printer Properties to isolate the issue
6. If still not printing, uninstall and reinstall the driver from 123.hp.com

1. Restart both the OfficeJet Pro and your router (unplug for 30 seconds each)
2. Confirm your router broadcasts a 2.4 GHz network — not 5 GHz only
3. Move the printer within 10–15 feet of the router and retry
4. Re-run Wireless Setup Wizard on the printer touchscreen
5. Check router for MAC address filtering — add the printer’s MAC address if blocking is enabled (find MAC on the Wireless Network Test Report)
6. Try WPS connection: press WPS on router, then tap WPS on the printer within 2 minutes

1. Ensure Full Feature Software is installed — scanning requires it (HP Smart App alone may not fully support all scan features)
2. Open HP Smart App and try scanning directly from there
3. Check the scanner glass is clean and free from protective film or debris
4. Ensure the scanner lid is fully closed during scanning
5. Restart the printer — the scanner sometimes needs a reset after a power interruption
6. Reinstall the Full Feature Software from 123.hp.com if the problem continues

1. Go to Settings > Printers & Scanners, click your OfficeJet Pro, open print queue
2. Click the Printer menu — uncheck “Use Printer Offline” if checked
3. Right-click the OfficeJet Pro and select Set as Default Printer
4. Verify the printer and computer are on the same Wi-Fi network
5. Restart both devices if still showing offline

1. In print settings, change Print Quality from Best to Normal
2. Disable Two-Sided (Duplex) Printing if speed is the priority
3. Connect via USB cable instead of Wi-Fi for fastest possible print speed
4. Clear any large backlog of queued print jobs
5. Ensure no large-format or photo print jobs are ahead of your document in the queue

1. Turn off the printer and unplug it from power
2. Open all access doors: the front cartridge door, rear access panel, and any other accessible areas
3. Gently pull the jammed paper in the direction of paper travel — never pull backward against the rollers
4. Check the ADF (document feeder) on top if you were scanning or copying when the jam occurred
5. Look for and remove any small torn pieces of paper that remain inside
6. Fan your paper stack before reloading and make sure it’s loaded straight and flush against the guides

1. Verify the phone line is plugged into the 1-LINE port (not 2-EXT) on the printer’s back
2. Run a Fax Test: Fax > Setup > Tools > Run Fax Test — the test report shows exactly what’s failing
3. If on DSL: ensure a DSL filter is installed between the wall jack and the printer
4. Check that Auto Answer is set to On for receiving faxes
5. Try connecting the printer directly to the wall jack without any phone splitters or extensions in between

1. Turn off the printer and remove the unrecognized cartridge
2. Check the cartridge model number — confirm it matches what’s required for your OfficeJet Pro model (check inside the cartridge door or on hp.com)
3. Clean the gold electrical contacts on the cartridge and inside the printer slot using a dry, lint-free cloth
4. Reinstall the cartridge firmly — push until you hear a definite click
5. Power on the printer — if still unrecognized, the cartridge may be defective and need replacement

1. Clean the scanner glass with a soft, damp cloth — smudges cause copy streaks
2. Also clean the ADF glass strip (a narrow strip of glass near the top) — this causes vertical streaks in ADF copies
3. In Copy settings, increase the Quality setting to Better or Best
4. Run a Print Quality Diagnostic page from printer Settings to check ink nozzles
5. Run Printhead Cleaning from Settings if the diagnostic shows missing lines

1. Go to Control Panel > Programs — uninstall all existing HP OfficeJet Pro software completely
2. Restart your computer after uninstalling
3. Download a fresh copy of the driver from 123.hp.com — don’t reuse an old downloaded file
4. Right-click the installer and select “Run as Administrator”
5. Temporarily disable antivirus during installation — re-enable immediately after
6. If using Wi-Fi setup: ensure printer is connected to Wi-Fi before running the installer